- Refunds will be given in full (minus the transaction fees) if we are provided with 5 day notice of cancellation.
- If a 4 day notice of cancellation is provided we will give a 75% refund (minus all transaction fees).
- We cannot provide refunds for cancellations given with only a 48 or 24 hour notice period.
CUSTOMER SERVICE CONTACT DETAILS
For customer service please contact us at:
A response will be provided within 48 hours.
The Nook may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective as from September 2017.
WHAT WE COLLECT
We may collect the following information:
- Contact information including email address.
- Demographic information such as postcode.
- Other information relevant to customer service quotes etc.
WHAT WE DO WITH THE INFORMATION WE GATHER
The information we hold will be used for:
- Internal record keeping
- To improve our customer service
- To periodically send promotional emails about our service or special offers
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical and electronic procedures to safeguard and secure all information we may collect online.
CONTROLLING YOUR PERSONAL INFORMATION
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us at firstname.lastname@example.org
We will not sell, distribute or lease, any personal information to third parties, unless required by law to do so.
LINKS TO OTHER WEBSITES
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website.
Therefore we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
A cookie is a small file placed on your computer’s hard drive which helps to analyse web traffic, or allows web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of our websites.
We are not in control of the delivery of cookies from service providers such as Google Analytics and YouTube. Any comments or questions that you may have should be raised with the originator of those cookies.
Your use of this site is taken as consent to the placing of cookies on your system. If you disagree, please take the following action :
- Close this website
- Use your web browser’s tools to “delete your cache”
- Quit your browser
- You can then choose to disallow cookies from this website via browser settings
If you continue without changing your settings, we’ll assume that you are happy to receive all cookies from our website.